Your guide to
working with
Hope Channel.
Everything you need to get started and stay on track — brand standards, invoicing, payments, and more. All in one place.
About Hope Channel
Get to know who we are, what we stand for, and the values behind every project we take on.
To reach one billion people with the message of eternal hope by 2030 through the global Hope Channel Network.
To lead the Hope Channel Network in reaching the unreached for Jesus Christ.
Hope Channel is a global evangelism media brand operated by the Seventh-day Adventist Church. The Hope Channel Network brings together decentralized licensed media entities and associate members, all working toward a shared global mission. Hope Channel International leads the network by equipping, empowering, and mobilizing these entities around the world.
Trust
Through prayer and spiritual leadership we trust in God to fulfill His mission through us.
Respect
We treat people with dignity across cultures, religious contexts and personal differences.
Integrity
We tell the truth, keep our commitments, and take responsibility.
Innovation
We take risks, test, learn, and adapt quickly to leverage creative formats and new technologies.
Performance
We are accountable for the results and the impact of our work.
Excellence
We work to a standard worthy of our mission.
Style guide & brand identity
Consistent use of our brand ensures Hope Channel is instantly recognizable — no matter where in the world someone encounters us.
Brand colors
Secondary colors are meant to reinforce the imagery and tone of your content. They are not interchangeable with Hope Channel Blue and Yellow.
Typography
Organizational names
As a contractor, you'll likely come across several different names when referring to Hope Channel. Here's a quick breakdown so you know exactly which entity you're working with and who your content is serving.
Hope Channel International
The official coordinating body for Hope Channel's global visual media network. Use this name when referring to organizational structure, leadership, and activities led directly by HCI.
"Hope Channel International provides strategic direction and resources to the entire Hope Channel Network."
Hope Channel
The brand name. Use it when referring to Hope Channel's global presence and mission — not when describing internal or administrative functions.
"Hope Channel delivers Christ-centered content to inspire hope and transform lives around the world."
Hope Channel Network
The full network of locally and regionally licensed channels and media entities around the world.
"The Hope Channel Network consists of over 80 media entities producing content in more than 100 languages."
Hope Channel International Global Feed
A broadcast service run by HCI that gives new or developing network channels a ready-to-air programming feed while they build out their own local content.
"The HC International Global Feed is one of many services HCI provides to the Hope Channel Network."
Invoice guide
Following these guidelines will help make sure your invoice gets processed without delays.
What to include on your invoice
Business name & logo
Include your business name and logo if you have one.
Contact information
Full name, address, phone number, and email address.
Invoice number & date
Use a sequential numbering system. The date should reflect when you issued the invoice.
Contract number
Your HCI contract ID number — you'll receive this when you sign your contract.
Project description & line items
Give a brief overview of the project, then list each service separately with a clear description, quantity (if applicable), and your agreed rate.
Subtotal & total amount
Add up all line items for the total. If paying by ACH or wire transfer, include your banking details. If you update the invoice after submission, note the date of the change.
W-9
Include a W-9 with your first invoice of the calendar year, or any time your address changes. Download W-9 form ↗
Line item descriptions
Q3 HSS Wall Graphics Design and testing.
HSS Wall Graphics (November)
Format & notes
PDF format only
Please submit all invoices as PDF files.
USD preferred
We prefer all invoices to be submitted in US dollars.
Supporting documents
If your project has deliverables, attach them or include a link in your invoice.
Need a reference? View a complete sample invoice on the Hope Channel Notion page.
View example ↗Frequently asked questions
Don't see your question here? Reach out to your point of contact directly.
Contracts & onboarding
Once preliminary agreements are in place, we'll draft a formal contract for legal review and then send it to you to sign.
Your point of contact is the best person to answer any questions about your contract terms.
Payments
Once your work is complete, submit your invoice along with any supporting documents using the Submit Invoice button in the invoicing section above.
Most payments are processed within 30 days of invoice receipt, unless your contract specifies otherwise.
We process payments daily, Monday through Thursday, in the order they're received. Invoices submitted after 3 p.m. on Thursday will be picked up the following Monday.
There's no hard monthly deadline, but payments are processed Monday through Thursday in the order received. To avoid delays, submit before 3 p.m. on Thursday — anything after that will roll to the following Monday.
Get in touch with your primary point of contact and the project lead right away. You can also reach us at contracts@hopetv.org.
Yes, but we strongly prefer invoices in US dollars whenever possible.
Let your point of contact know right away, and also send an update to contracts@hopetv.org so we can make sure your records are current.
Invoices
PDF only, please.
Yes — if your project has deliverables, attach them or include a link so everything is in one place for review.
Contact your point of contact right away. They'll help get it sorted out quickly.
You'll get an automated confirmation email as soon as your invoice is received.
That depends on what's outlined in your contract. Review your payment schedule carefully — it will specify whether to invoice per deliverable, per milestone, or on a monthly basis.
Projects & communication
Your point of contact and project lead will set the communication cadence based on the project. In general, you can expect a check-in before work begins, a few touchpoints as the project moves forward, and another during the review stage.